Any Restaurant Manager™ user within with 100 miles of Berry Business Machines Systems headquarters may use the information below to contact a support technician 24 hours a day:
After Hours: 704-482-4006 option 3 for service
Email: service@berrybusinessmachines.com
available between now and the end of 2011
There is no fee for phone support on systems installed in the last year or for restaurants enrolled in a Maintenance Plan. Other callers should have their credit card ready to pay the hourly service fees below….or review the discounted service & training plans available between now and the end of 2010.
Standard Service Fees
$60 /half hour - for calls placed between 9:00am and 5:00pm (M - F)
$100 /half hour - for After-Hours Service
Cut Service Costs with a Service Plan
Berry Business Machines provides a variety of service plans to fit every business and budget. Contact us to find out which of the plans below would best promote efficient operations and save service costs for your type of business. Click here to view the Different Maintenance Plan Options.
Most of our service plans include:
- FREE Software Upgrades to new version releases.
- Preventive Maintenance on system equipment & cabling
- Software Support (phone support, software patches & data backups)
- 24 x 7 Onsite Emergency Service
(to correct equipment malfunction and/or failure, software glitches, etc)
- Advanced Training Courses for new managers and other key hires
- Business Consulting to help you cut costs and boost revenues via:
- PCI Compliance Reviews
(to ensure company procedures continue to comply with PABA standards) - Fraud Audits on excessive voids and over-rings
- Menu Analysis & Engineering
(to ensure items selling at high volume are priced to generate appropriate profit margins) - Marketing Campaign Alignments
(to ensure new promotions & coupons are configured in and tracked by POS system and to take advantage of HTML email campaigns, etc
- PCI Compliance Reviews
